Contacting Intelerad Technical Support
Your PACS administrator can assist you with any issues you may encounter. If you require additional assistance, you can contact Intelerad Technical Support, 24 hours a day, seven days a week.
|
To contact us: |
Use: |
|---|---|
|
On the Internet |
|
|
By telephone |
Toll-free North America: 1-866-951-6222 Sans frais Amérique du Nord (français): 1 844-467-7227 Toll-free Australia: 1-800-286-418 Toll-free New Zealand: 0800-467-723 United Kingdom: 0113-360-2615 Other: +1-514-931-7127 |
These coordinates and a wealth of other information are also available on the Intelerad Service Portal.
https://serviceportal.intelerad.com/csm
You should regularly check the Intelerad knowledge base for the latest version of the documentation, as well as other product-specific resources such as TechNotes, downloads, and videos.
When you contact Intelerad Technical Support to report a problem, please have at hand the following information, as applicable:
- client code and location of your IntelePACS installation
- full error message and the steps required to reproduce the problem
- AE Titles of the affected devices
- operating systems of any affected machines
- description of the problem and when it first occurred
If the problem affects a particular study, please also provide the following:
- patient ID or patient number (M.R.N.)
- accession number/requisition number
- modality type and name